Refund Policy for Just Oils – Healing Essential Oil Shop
Returns and Refunds
Thank you for shopping with Just Oils for your essential oil needs. We want you to be completely satisfied with your purchase. If you have any concerns about your order, please read our refund policy carefully.
30-Day Money-Back Guarantee
We are confident in the quality of our essential oils and products. If, for any reason, you are not completely satisfied with your purchase, you may request a refund within 30 days of the purchase date. To initiate the return process, please contact our customer support team at sales@justoils.co.za to obtain a return authorization.
Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- The product must be returned in its original condition, unopened, and unused.
- Returns must be postmarked within 30 days of the purchase date.
- You must provide a valid proof of purchase, such as an order number or receipt.
- Shipping and handling charges are non-refundable.
Processing Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [X] business days.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide instructions on returning the item, and we will either send you a replacement or issue a refund, including any applicable shipping costs.
Gift Cards
Gift cards are non-refundable.
Contact Us
If you have any questions or concerns about our refund policy, please contact our customer support team at [sales@justoils.co.za or 016 9311939]. We are here to assist you and ensure your satisfaction.